1. Personal Information We Collect

Depending on how you interact with us, we may collect different types of personal information.

Contact Information

• First and last name
• Email address
• Telephone number

Billing and Delivery Information

• Billing address
• Shipping or delivery address
• Information necessary to coordinate delivery

Order and Transaction Information

• Products purchased
• Order history
• Order value
• Payment status
• Transaction information
• Refund and cancellation information

Payment card information may be processed directly by third-party payment processors. Meubles Jean Talon may not directly store complete credit or debit card information when payments are processed through these providers.

Account Information

If our website allows customers to create accounts, we may collect information associated with your account, including contact information, order history, account preferences, and login-related information.

Website and Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages or websites
• Approximate location derived from technical information
• Date and time of visits
• Website interactions
• Cookie and similar technology identifiers

2. How We Use Personal Information

Orders and Deliveries

We may use your information to:

• Process and confirm orders
• Process payments
• Arrange shipping or delivery
• Provide order updates
• Manage returns, exchanges, cancellations, and refunds
• Maintain transaction records

Customer Service and Account Management

• Respond to questions and requests
• Provide customer support
• Manage customer accounts
• Resolve complaints or disputes
• Communicate information related to orders or accounts

Marketing and Promotions

Where permitted by applicable law and, when required, with your consent, we may use your contact information to send promotional emails, special offers, product announcements, sales information, and other marketing communications.

You may unsubscribe from promotional communications at any time. Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary.

3. Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors interact with our website.

This may help us:

• Measure website traffic
• Understand customer behaviour
• Identify technical problems
• Improve website navigation and functionality
• Evaluate the effectiveness of pages and promotions
• Improve our products, services, and online shopping experience

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart information, support accounts, measure website performance, and provide analytics or marketing functionality.

Where required by applicable privacy law, non-essential cookies or tracking technologies will be activated only after appropriate consent has been obtained.

You may also control certain cookies through your browser settings or through cookie preference tools made available on our website.

5. How We Share Personal Information

Meubles Jean Talon does not sell personal information.

We may share information with service providers when necessary to operate our business and provide our services.

• Website hosting providers
• E-commerce platform providers
• Payment processors
• Shipping and delivery providers
• Customer relationship management providers
• Email and communication providers
• Analytics providers
• IT and cybersecurity providers
• Accounting and professional service providers

6. Legal Disclosure

We may disclose personal information when required or permitted by applicable law, including where necessary to comply with legal obligations, respond to lawful government requests, protect our rights, investigate suspected fraud, protect our systems, or participate in a legitimate business transaction.

7. Storage and Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, accounting, tax, warranty, fraud-prevention, dispute-resolution, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is being retained.

When personal information is no longer reasonably required and no legal requirement requires us to retain it, we may delete, destroy, or anonymize it in accordance with applicable requirements.

8. Information Stored or Processed by Service Providers

Some third-party service providers used by Meubles Jean Talon may store or process information using infrastructure located outside Québec or Canada.

Where personal information is transferred or made accessible outside Québec or Canada, it may become subject to the laws of the jurisdiction where it is processed.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, or destruction.

No website, computer system, transmission method, or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent where processing depends on consent
• Ask how your personal information is collected and used
• Ask about disclosures of your personal information
• Submit a privacy-related complaint

We may need to verify your identity before processing certain privacy requests.

11. Withdrawal of Consent

Where our processing of personal information is based on consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain products or services where the information is required to provide those services.

12. Marketing Communications

You may unsubscribe from promotional email communications at any time by using the unsubscribe instructions contained in those communications or by contacting us directly.

We may retain limited information necessary to ensure that your marketing preferences continue to be respected.

13. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Meubles Jean Talon is not responsible for the privacy practices, security, or content of third-party websites.

14. Children’s Privacy

Our website and services are intended for customers purchasing furniture and related products and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and with any consent that may be required.

15. Privacy Officer

Questions, concerns, access or correction requests, withdrawal of consent requests, deletion requests, and other privacy-related matters may be directed to:

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technologies, service providers, or legal and regulatory requirements.

When changes are made, the updated version will be published on our website and the “Last updated” date will be revised.

17. Contact Us